Elvira's Official Website
Cart 0

Return and Exchange Policy

RETURNS AND EXCHANGES:
 
We have a 14 Day Return Policy. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable. Taxes and duties on international shipments are not refundable. If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you will not receive a refund for that item, so please double-check to make sure you've included all of the pieces and packaging before returning anything.
Please note that the following items are NOT returnable:
 
  • Special Orders
  • Signed 8 X 10 Photos
  • Clearance or Sale Items
  • Costume Wigs
  • Opened / Used Cosmetics
  • Any item that has been worn, used or altered

Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned. There are certain items we can only take back if they're returned in the original, unopened factory-sealed packaging. These include:
 
  • Undergarments, socks, and stockings
  • CD's and DVD's
  • Wigs Jewelry, Accessories, and Cosmetics
  • Packaged Party Supplies

*Please note that costume styles can change slightly without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience.


Order Issues?

If there is a problem with your order, or if you have any questions or concerns, please contact us at shop@elvira.com


How do I send back the item(s) I want to return?

Please read through our return policy stated above to make sure your item is eligible for a refund. You must return the item to us within 14 days of the date you made the purchase on. You then need to send your return through a traceable shipping method to address below and prove us with a tracking number. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

 

Please return all products to:
Queen "B" Productions
Attn: Webstore Returns
P.O. Box 3022
Newport Beach, Ca. 92659

Please contact us at shop@elvira.com and we'll help you with your return. Please include the following information:
 
  • Your email address
  • Your order number
  • A brief description of the issue
  • Any item damage or shortage.
  • A photo of the damaged product(s) for verification.

How long will it take to receive my refund?
We generally process returns within a day of receiving the product back. During the Halloween season this process may take up to 4 weeks.

Can I exchange what I ordered?
Yes. We offer exchanges for a different size of shirt or costume purchased on the site within 14 days of delivery. Please send your exchange to the return address above. Once we have received the item, we will send out your exchange.