Return Policy

RETURNS AND EXCHANGES:

We have a 14-day return policy.  Refunds are for the cost of the merchandise only.  Return shipping charges are not refundable.  Taxes and duties on international shipments are not refundable.  If you return something that has been used, worn, altered, missing items, or without the original packaging or garment tag, you will not receive a refund for that item.  Please double-check to make sure you've included all of the pieces and packaging before returning anything.

Please note that the following items are NOT returnable:

  • Special Orders

  • Personalized Autographed Items

Order Issues?

If there is a problem with your order, or if you have any questions or concerns, please contact us at shop@elvira.com


How do I send back the item(s) I want to return?

Please read through our return policy stated above to make sure your item is eligible for a refund. You must return the item to us within 14 daysof the date you made the purchase on. You then need to send your return through a traceable shipping method to address below and prove us with a tracking number. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.

Please return all products to: 

Queen "B" Productions
Attn: Webstore Returns
P.O. Box 3022
Newport Beach, Ca. 92659

Please contact us at shop@elvira.com and we'll help you with your return.

Please include the following information:

  • Your email address

  • Your order number

  • A brief description of the issue

  • Any item damage or shortage.

  • A photo of the damaged product(s) for verification.

How long will it take to receive my refund?

We generally process returns within a day of receiving the product back. During the Halloween season this process may take up to 4 weeks.